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Refund policy

Returns, Refunds & Warranty Policy

Thank you for shopping with Magnifiscent. We are committed to working through any issue with you and standing behind the quality of our products. Please read this policy carefully — it outlines both your rights under Australian Consumer Law (ACL) and our own procedures.

1. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), all products come with automatic consumer guarantees that cannot be excluded, restricted, or modified. You are entitled to a remedy if a product:

  • Is not of acceptable quality (safe, durable, free from defects, and acceptable in appearance and finish);
  • Does not match its description, sample, or demonstration model;
  • Is not fit for the purpose we told you it was suitable for; or
  • Has a defect that a reasonable person would not have expected.

Where a failure is major, you may choose a full refund or replacement. Where a failure is minor, we may choose to repair, replace, or refund at our discretion. Nothing in this policy removes or limits your ACL rights.

2. 12-Month Product Warranty

All electronic products (including diffusers) come with a 12-month manufacturer's warranty from the date of purchase, in addition to your ACL rights.

Covered under warranty:

  • Manufacturing defects
  • Hardware malfunctions under normal usage conditions

Not covered under warranty:

  • Accidental damage, drops, or liquid spills
  • Damage from misuse, neglect, or failure to follow care instructions
  • Unauthorised repairs or modifications
  • Damage caused by external factors such as electrical surges

3. Change-of-Mind Returns

We are not required by law to accept returns where you have simply changed your mind. However, as a goodwill gesture, we do offer change-of-mind returns under the following strict conditions:

Diffusers:

  • Eligible for change-of-mind return only if unused and in original sealed packaging with all parts, accessories, and manuals included.
  • A restocking and administration fee applies (see Section 5).
  • Return shipping is at the customer's cost.
  • Returns must be initiated within 30 days of delivery by contacting our Customer Service team first.
  • Used or opened diffusers returned without a confirmed fault are subject to a cleaning and refurbishment fee, at our discretion.

Essential Oils:

  • Sealed, unopened oils may be returned within 30 days, subject to inspection.
  • Opened or used oils cannot be returned under any circumstances due to hygiene and safety requirements.
  • Sample oils are final sale — non-returnable and non-refundable.

Change-of-mind rights are a courtesy we extend voluntarily and do not affect your statutory rights under the ACL.

4. How to Initiate a Return or Warranty Claim

We strongly encourage you to contact us before initiating any return or dispute. We are committed to resolving issues directly and efficiently.

  • Email sales@magnifiscentonline.com.au with your order number, product details, and a description of the issue.
  • Where applicable, include photos or video evidence of any fault or damage.
  • Our team will respond within 2–3 business days with a determination and next steps.
  • For approved warranty or ACL claims, we will provide a prepaid return shipping label at no cost to you.
  • For change-of-mind returns, you are responsible for return shipping unless we determine otherwise.

Items returned must include all original packaging, parts, accessories, and documentation. Returns missing components may incur additional fees.

Please do not return items without receiving written authorisation from our team. Unauthorised returns may not be accepted.

5. Return Fees

The following fees apply to voluntary change-of-mind returns. No fees apply to valid warranty or ACL claims.

Return Scenario Fee / Condition
Unused, change-of-mind return AUD $15 restocking fee + customer pays return shipping
Used diffuser (no oils inside) AUD $25 cleaning & refurbishment fee
Used diffuser (oils left inside) AUD $35 processing & cleaning fee
Missing parts / incomplete packaging Up to AUD $40 depending on replacement cost
Faulty / warranty claim No fee — return shipping fully covered by Magnifiscent

6. Refund Processing

  • Once your return is received and inspected, we will notify you of the outcome within 3–5 business days.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • For change-of-mind returns, original shipping costs are non-refundable and applicable fees will be deducted from your refund.
  • For valid ACL or warranty claims, you are entitled to a full refund including any reasonable costs associated with the failure.

7. Exchanges

If you would like to exchange a product due to a confirmed fault or to upgrade to a different model, please contact our Customer Service team. Exchanges are processed on a case-by-case basis and subject to stock availability.

8. Warranty Claims After 30 Days

If your product develops a fault after the initial 30-day period but within the 12-month warranty period, please contact us at sales@magnifiscentonline.com.au with your order number, proof of purchase, and a description of the fault with supporting photos or video.

Depending on the nature of the fault, we will arrange a repair, replacement, or suitable alternative if the original model is no longer available.

Your ACL consumer guarantee rights may also extend beyond the 12-month warranty period for issues a reasonable person would not expect given the product's price and description.

9. Exceptions & Exclusions

  • Opened or used oils and consumables are strictly non-returnable for hygiene reasons.
  • Sample and promotional items are final sale unless faulty under ACL.
  • Change-of-mind returns are not accepted for products returned without original packaging or missing accessories, without prior written agreement.
  • We reserve the right to decline a return where evidence suggests misuse, intentional damage, or an attempt to circumvent this policy.
  • Nothing in this section limits your rights under Australian Consumer Law.

10. Disputes & Escalation

We are committed to resolving any issue in good faith. If you are not satisfied with our response, you may contact:

  • The Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
  • Your state or territory consumer protection body (e.g. Consumer Protection WA, NSW Fair Trading, Consumer Affairs Victoria)
  • The relevant small claims tribunal in your state or territory

Contact Us

📧 sales@magnifiscentonline.com.au
📞 +61 08 8911 0959

We are here to help and genuinely want to resolve any concern you have with your Magnifiscent purchase. Please reach out before escalating — we will always try to find a fair solution.

Magnifiscent Pty Ltd — Australia — Last updated: March 2026